JAKE STANFIELD

[email protected]
LinkedIn | GitHub | jstanfield.dev

Summary

Technical Support Specialist with hands-on experience in Microsoft Azure, cloud engineering projects, and enterprise IT support. CompTIA A+ certified and actively developing Azure administration skills through structured labs. Proven ability to improve IT processes, automate workflows, and deliver high-quality technical solutions in fast-paced environments.

Technical Skills

Cloud & Azure: Azure AD, RBAC, Storage Accounts, Virtual Machines, Virtual Networks, NSGs, Azure Monitor, Log Analytics, Azure Functions, Static Web Apps, GitHub Actions

Microsoft Administration: Microsoft 365 Administration, Intune, Autopilot, Exchange Online, SharePoint Online

Identity & Directory Services: Active Directory, Hybrid Azure AD, Entra ID

Networking: TCP/IP, DNS, DHCP, VPN, routing basics

Operating Systems: Windows 10/11, Windows Server 2022, macOS

Tools: Freshservice (ITSM), SolarWinds, NinjaOne, TeamViewer

Scripting & Web: PowerShell (basic), HTML/CSS (basic)

Professional Experience

Ignyte Insurance

Service Desk Technician

March 2025 – Present

Led implementation of Freshservice ITSM, migrating from SolarWinds; configured service catalog, automation workflows, and asset management.
Developed improved onboarding and offboarding workflows, reducing manual steps and increasing process consistency.
Created self-service documentation and knowledge base content that deflected L1 tickets and improved user efficiency.
Manage user accounts in both Active Directory and Hybrid Azure AD environments.
Provide desk-side and remote support.
Support Microsoft 365 tools and services including Intune, Exchange Online, and Office applications.
Configure and troubleshoot networking equipment for new office deployments.
Maintain and track IT assets throughout their lifecycle and improve technical documentation across the team.

Taqueria Amor

Server/Bartender

March 2021 – Present

Resolved POS (Toast) system issues during service to maintain smooth operations.
Provided excellent customer service in fast paced restaurant environment.

Cloud Projects – Azure Administration & Engineering

Microsoft Azure Hands-On Lab Experience (AZ-104, Azure Home Lab)

Completed end-to-end Azure administration labs following the AZ-104 Microsoft Learning curriculum, covering identities, governance, RBAC, resource groups, subscriptions, and monitoring.
Deployed and managed Azure resources including Virtual Machines, Storage Accounts, Virtual Networks, NSGs, and Azure Monitor configurations.
Built the Cloud Resume Challenge using Azure services:
- Hosted a static website via Azure Static Web Apps
- Implemented a serverless API with Azure Functions
- Stored visitor analytics in Cosmos DB
- Automated deployments using GitHub Actions CI/CD
Maintained a personal Azure home lab for continuous learning in VM provisioning, identity management, storage, networks, and IAM best practices.
Applied Infrastructure-as-Code concepts and version-controlled deployments for consistent cloud resource management.

Certifications & Education

CompTIA A+
CompTIA Network+ (In Progress)
Microsoft Az-104 (In Progress)
Downingtown West High School — Diploma, 2018